Frequently Asked Questions
Everything you need to know about shopping with Store Napoli
What is the standard shipping time for my order?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with delivery taking 3-5 business days for domestic orders and 7-14 business days for international shipping.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to qualify for a full refund.
Which payment methods do you accept?
Store Napoli accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I ensure I choose the right size?
Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your products ethically sourced?
Yes, Store Napoli is committed to sustainability and ethical manufacturing. We partner with suppliers who adhere to fair labor practices and utilize high-quality, durable materials.