Returns & Exchanges
At Store Napoli, we want you to be completely satisfied with your luxury fashion purchase. If your order doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the unworn items with original tags still attached into the original shipping box or a secure alternative.
Attach the Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt until your refund is fully processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing